Refund and Returns Policy

Last Updated: 24th October,2024

Welcome to Royal Gems! We are committed to ensuring your satisfaction with our products. Please review our return and refund policy outlined below.

1. Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return the item(s) under the following conditions:

Eligibility for Returns: You have 14 days from the date of delivery to return any items.
- Items must be unused, unworn, and in the original condition.
- The product must include all original packaging, certificates of authenticity, and other materials received with the item.
- Custom or personalized items, including engraved jewelry, are non-returnable unless there is a defect.
How to Initiate a Return:
- Please email our Customer Service team at [Customer Service Email] with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how and where to send your item(s).
Shipping Costs for Returns:
- Return shipping costs are the responsibility of the customer unless the item was defective or incorrect due to our error.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

2. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Processing Time:
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Non-Refundable Items:
- Gift cards
- Custom or personalized items
- Items damaged by the customer

3. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item, please contact our Customer Service team within 7 days of receiving the product.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or provide a full refund, including return shipping costs.

5. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Email: info@royalgems.com
Phone: [Customer Service Phone Number]
Address: 36 NE, 1st Miami, FL 33132

6. Modifications to this Policy

We reserve the right to modify or update this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting to our website.