Shipping Policy

Thank you for choosing Royal Gems! We are committed to providing a seamless shopping experience. Below you will find our shipping policy, designed to ensure your precious jewelry arrives safely and promptly.

Processing Time

  • All orders are processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email with a tracking number once your order is dispatched.

Domestic Shipping (USA)

  • We offer Free Standard Shipping for orders over $X (e.g., $100).
  • Orders below $X will incur a flat shipping fee of $X.
  • Standard Shipping: 3-5 business days.
  • Expedited Shipping: 1-3 business days, additional costs apply and will be calculated at checkout.
  • Overnight Shipping: Available upon request for an additional fee.

International Shipping

  • We ship globally to most countries.
  • International shipping costs are calculated at checkout based on the destination.
  • Delivery times vary by location but typically range from 7-14 business days.
  • Please note that customs and import duties may apply. These charges are the responsibility of the customer.

Insurance & Tracking

  • All shipments are fully insured against loss or damage during transit.
  • A tracking number will be provided upon shipment, allowing you to monitor the delivery status of your order.
  • For high-value items, a signature may be required upon delivery to ensure the safety of your purchase.

Packaging

  • Your jewelry will be packaged securely in a discreet and sturdy box to protect it during transit.
  • Each item will come with a protective jewelry pouch or box and a polishing cloth.

Shipping Delays

  • While we aim to meet delivery timelines, unforeseen delays such as weather, customs, or carrier issues may occur. We are not responsible for delays beyond our control, but we will do our best to keep you informed of any updates.

Unsuccessful Deliveries

  • If a delivery attempt is unsuccessful due to incorrect information or recipient absence, the carrier may make additional delivery attempts or hold the package for pickup at a local facility. Re-delivery charges may apply in some cases.

Returns & Exchanges

  • Please refer to our [Return & Exchange Policy] for detailed information on how to handle returns or exchanges.

Lost or Damaged Items

  • In the rare event your item is lost or arrives damaged, please contact us immediately at [Email/Phone Number]. Claims must be made within 7 days of delivery.
  • Please retain all packaging materials and take photographs of any damage for claim processing.

Contact Us

For any questions regarding your shipment, please don’t hesitate to contact our customer service team at info@royalgems.com.

Thank you for shopping with Royal Gems! We look forward to delivering the brilliance of our jewelry right to your doorstep